Frequently Asked Questions
How do I place an order?
This website allows you to reserve products by purchasing through the online shop. Once you have confirmed your order and contact details through this site, we will get in touch with you to confirm P&P costs and arrange payment. Due to the varied size and weight of the products we sell we can ensure you are charged appropriately, and get exactly what you want by managing orders in this way. We aim to contact you at the earliest opportunity but if you urgently need a part or product, please give us a call!
How do I pay?
We can process card payments over the phone. If this is not conveninet then feel free to discuss alternative payment options with us. We will contact you to confirm the final invoice value (including P&P). Please note no products will be dispatched until full payment has been received and cleared.
Will my product be exactly the same as shown on the website?
In most cases - yes. Many of the items we sell are stocked individually and therefore we will photograph the item especially for this listing. In some cases we hold larger stocks of an item, especially of more common parts. In these instances we will endeavour to tell you "item similar to that photographed". We will also endeavour to state when a product is new, new old stock, refurbished or original.
I have seen a similar product to what I require on your site, but it's not quite right. Do you have more items?
This site details just a few of the used or old stock items we have for sale currently. If you fail to find what you are looking for here, please contact us to discuss your requirements further. We carry a large inventory of new stock items which are not listed here.
Can I return an item, or get a refund?
In the event that you want to return a product, or request a refund, please contact us. We make every effort to photograph products individually so you receive the exact item shown.
How much will P&P cost?
Post & Packaging charges are calculated individually for each order. We are happy to ship products internationally and will quote accordingly. Alternatively, book an appointment to collect the items from our workshop!
What is your General Data Protection policy?
Visitors to our website
Our website is hosted by Wix.
Wix records the IP addresses of visitors to our website in order to monitor and report on the effectiveness of the site and to help us improve it.
Why we store your data
We will store your data because of the following reason(s):
You have given your consent for us to hold your personal data;
You may withdraw consent at any time by consent by contacting email@example.com
We will request your consent to retain your data every 12 months.
If you have done business with us in the last 6 years, we are required by HMRC to retain invoices which may contain personal information as part of our financial records. Our financial records only contain your name and postal address.
Specific questions about why we store your data can be directed to firstname.lastname@example.org
How we store your data
Some personal data is stored on paper. When not actively in use, paper records or files will be kept in a locked drawer or filing cabinet. Personal data printouts will be shredded and disposed of securely when no longer required.
When personal data is stored electronically, they will be protected from unauthorised access, accidental deletion and malicious hacking attempts. If data is stored on removable media (like a CD or DVD), these will be kept locked away securely when not being used.
Personal data will only be stored on designated drives and servers, and will only be transferred outside the EU in compliance with the conditions for transfer set out in Chapter V (page 60) of the GDPR.
If your personal data is stored only due to your consent, upon withdrawal of your consent, your personal data will be removed after a maximum of 30 days.
Specific questions about how we store your data safely can be directed to email@example.com
How we use your data
Tuckett Brothers will take all reasonable measures to protect your personal data when in use.
Tuckett Brothers may at times need to transfer personal data electronically. Personal data will be encrypted before being transferred electronically. Personal data will never be transferred outside the EU except in compliance with the conditions for transfer set out in Chapter V (page 60) of the GDPR.
Tuckett Brothers will not share your information for marketing purposes except with your prior explicit consent.
When personal data are shared with third parties, a written agreement with that third party will be in place ensuring the third party complies with the requirements of the GDPR. Tuckett brothers will contact the third party to update their records based upon any corrections, consent withdrawal, or right for erasure requests.
We intend that your personal data is as accurate as possible.
Our staff will take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.
If you are aware of any corrections needed, please contact firstname.lastname@example.org or phone 01296 670500.
The GDPR give you the following rights:
Right to be informed - this is the purpose of this privacy statement. In the event of any changes to this privacy statement, where we have your consent to contact you or a contract with you, we will inform you.
Right of access - All individuals who are the subject of personal data held by Tuckett Brothers are entitled to copy of the information held. This is called a subject access request.
Subject access requests should be made to email@example.com
We can supply a standard request form, although you do not have to use this.
Individuals will not be charged for the initial subject access request. Subsequent requests within one year of the initial request will be charged at £10.
We will provide the relevant data within one calendar month.
We will always verify the identity of anyone making a subject access request before handing over any information.
Right of rectification - If you are aware of any corrections needed, please contact us via email at firstname.lastname@example.org or phone 01296 670500.
Right to erasure - also known as the right to be forgotten. You have the right to removal of all your personal data where there is no compelling reason for its continued storage or use.
Right to restrict processing - you have the right to prevent use of your personal data, even when they are stored in our records.
Rights in relation to automated decision making and profiling.
For more information, please visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
In certain circumstances, the GDPR allows personal data to be disclosed to law enforcement agencies without the consent of the individual affected. Under these circumstances, Tuckett Brothers will disclose requested data. However, the Data Protection Officer will ensure the request is legitimate, seeking assistance from the Board of Directors and from legal advisers where necessary.
Specific questions not covered here can be directed to email@example.com or by writing to Tuckett Brothers, Marstonfields, North Marston, Buckingham, Bucks, MK18 3PG.